www.gaitanaki.gr was created to serve those who can not be served by a physical store "Gaitanaki". So those users who live near a store can browse and submit their order to gaitanaki.gr but should pick it up from the store closest to them.

Shipping Method

The products are sent through Courier.

Your order will be shipped the next business day from the day of order.

The products are delivered in 1-3 working days depending on the delivery area.

Shipping is at our expense.

If your order is bulky, it can be shipped through a transport company.

If you live in an inaccessible area (based on the tariffs of the transport companies) you will have to pick up your order from the nearest courier stores or there will be an extra charge depending on the area.

Order cancellation

In case you wish to cancel your order, you can do so either by e-mail at balai@otenet.gr or by phone at 2109640690 -1 -2 . The cancellation of the order must be no later than the next working day from the day of submission.

Limitation of Responsibilities

Our company has absolutely no responsibility for possible losses, losses or lost profits that may arise to customers from non-execution of an order. In addition, gaitanaki.gr reserves the right to deliver the orders in cases of force majeure (such as bad weather, strikes, etc.). In these cases, our online store takes care of your information.

Return products

If you did not like a product you received you can return it within 14 days with shipping costs borne exclusively by us. A necessary condition is that the product and its packaging have not been altered . 

Our company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of our online store is achieved by the following methods:

Customer Identification

The codes used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information.

Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. You have the opportunity to permanently delete the account you created on our website, when deleting an account all the information and data collected by our company are permanently deleted. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties.

In case of loss or leakage you must notify us immediately, otherwise our online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation.

Ensuring the Confidentiality of the Transfer of Your Personal Data

To ensure the confidentiality of data transfer, we use the encryption protocol.

Controlled Access (firewall)

Access to our systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and company information.


Our system first decrypts the information it receives using the same key (predefined when you start connecting to the service) and then processes it. Our systems send you information following the same encryption process.

Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is encryption.

Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. When ordering and if the user / customer has logged in with his username and personal password in our online store, all communication between your computer and our systems is encrypted. That is, every time you send information to the system, your browser first encrypts it using a key and then sends it to the system.

Our system first decrypts the information it receives using the same key (predefined when you start connecting to the service) and then processes it. Our systems send you information following the same encryption process.

Confidentiality of  Transactions

Confidentiality is self-evident. The same basic principles that govern classic transactions apply in the case of e-commerce. All information transmitted by the user / member to our company is confidential and our company has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.

Our company does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.

In the event that our company uses third parties to support its systems, it takes care to ensure confidentiality.

Subject to the provisions hereof, relating to Personal Data, you may request any information held about you as well as their correction in case you can substantiate an error.

For your own safety, you should also treat all information provided through the service as confidential and confidential and not make any disclosure to third parties.

When you visit our pages you may be asked to provide your personal information concerning you (name, surname, email address, shipping address, etc.) as a rule to process your orders or to provide our services. Any personal data that you declare anywhere on the pages and services of the website, are kept solely for reasons related to your transactions with us, the improvement of the services provided and the operation of the respective service and may not be used by anyone. third (with the exception where provided by law to the competent authorities only).

In any case, our employees who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal information in extremely rare and special cases may be disclosed to companies that work with us, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information does not exist any illegal processing.

For any question or suggestion or statement related to these issues please contact us using the special contact form in the contact menu.

The website operates in full compliance with the new European Union directive on data security and privacy.

At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

Exercise of the Right of Withdrawal


The consumer has a period of 14 calendar days to withdraw from the remote contract or the contract outside the store without stating the reasons and without any charge other than those provided herein.


Before the withdrawal period expires, the consumer informs the supplier of his decision to withdraw from the contract. Within the above deadline, he must inform the company of his decision to withdraw from the contract, by sending a clear statement of withdrawal.


The consumer shall bear the burden of proving that he has exercised his right of withdrawal under this Article.



The Supplier shall reimburse any payment received from the Consumer, including, where applicable, the delivery costs, without undue delay and in any case within 14 calendar days from the date on which it was informed of the Consumer Decision to withdraw from the Contract. The supplier shall proceed as provided in the first subparagraph refund using the same means of payment as the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and provided that the consumer is not charged with costs arising from the refund.


By way of derogation from paragraph 1, the supplier is not required to reimburse additional delivery costs if the consumer has expressly chosen a method of delivery other than the cheaper standard delivery method offered by the supplier.


The supplier can withhold the refund until the goods are returned or the consumer can provide proof that he has returned the goods, whichever comes first.



The consumer returns the goods or transfers them to the supplier or to a person authorized by the supplier to receive the goods, without undue delay and definitely within 14 calendar days from the day on which he announced to the supplier his decision to withdraw from the contract in accordance with article 9.1, par. 1. The deadline is observed if the consumer sends back the goods before the expiration of the deadline of 14 calendar days.


The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. In essence, the following should apply:

[1]. Do not have damage and their packaging should be the ones that normally accompany the product.

[2]. To be in excellent condition with their factory packaging (box or jelly, cards and distinctive labels, etc.).

[3]. Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).


The right of withdrawal provided for in Articles 9.1. to 9.3. for distance and off-premises contracts, does not apply in the following cases:

[1]. the supply of sealed goods which are not suitable for return, for health or hygiene reasons and which have been unsealed after delivery, such as underwear, swimwear, socks and the like.

[2]. For seasonal items, such as Christmas, Carnival, Easter, Summer / beach items and school supplies, change is not possible after the specified time periods.


The consumer shall bear the burden of proving that he has exercised his right of withdrawal under this Article.